Returns & Exchanges
At Ecity Electronics, we offer a 30-day return window for all original, unopened electronic devices to ensure you are completely satisfied with your purchase. Our streamlined process is designed to handle your technical returns and exchanges with speed and transparency.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your shipping box.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing